FAQs banner

Sales Questions

What packaging option do you have?

For individual products, depending on different models, we have corrugted box, cardboard box package for choose, Material varies according to your needs, customization clolor box is accepted.

What trade items do you accept?

EXW or FOB items

Is my money safe?

Yes, We accept payment by Alipay, paypal, T/T, L/C, western union, moneygram, alibaba trade assurance and etc.

How are the goods transported?

For order with small quantity, we ship by DHL, FEDEX, UPS, TNT or EMS expree service. For order with large quantity, we ship by air or ocean transportation. We can also ship cargo to customer’s agent in China.

Why should you buy from us not from other suppliers?

1. You can get the biggest profit by the least investment, because making business with factory directly can save a lot of unnecessary costs by intermediary parties or middlemen.
2. You will get the VIP customer service with 100% satisfaction.
3. <2% defect rate/with 2 years factory quality warranty.
4. Low MOQ for both In-stock and OEM/ODM customization binoculars, telescopes, monocular, etc, you can start with little investment!

What is the time of delivery?

The production/lead time will be controlled within 30 days. Standard products or sample are in stock and can be sent out immediately. The specific delivery time depends on the specific items with specific requirements and the quantity of your order.

How to place order?

Choose from our products–>Inquiry–>Confirm price&freight&other details–>Finish payment–>Produce and sipping–>Confirm receipt–>After sales service–>Order again

About Products Questions

What certifications do you have?

We have EEC, CE, FCC, ISO9001, OHSA18001, SGS, CCC, E-MARK, KC, BIS, WMI, GMC, and the certificate qualifications related to shipping; If your country has a special policy, please let us know to provide solutions. Also we can apply any certificate as you need if the qty is OK.

What can we do to customize?

We can customize your own brand, customize color, logo, design, package, carton mark, and manual, etc.

Can you produce according to the samples?

Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures. We can supply special customized sample if we have ready parts in stock, but the customers are expected to pay the sample related cost.

Which colors will be available?

Normally, we can make the colors as your require, also we will introduce the most popular colors to customers.

Do you have the products in stock?

Yes, we have various standard neutral products in the inventory, if you do not customize, you can buy our standard products directly.

After Purchase Questions

Does your product have any warranty?

Our products have a 2-year warranty period, if you have any problems, please contact us.

Our sample confirmation is very strict before the lot production, also we carry out QC during production and extreme careful QC for final product before shipment.

How do you make our business long-term and good relationship?

1. OEM/ODM/Private Lavel
2. Wholesale or retall to distributors, agents and individual customers. 3. High Quality with Competitive Price
4. FCC, CE Certification
5. Low MOQ
6. International Shipping

7. We keep good quality and competitive price to ensure our customers benefit ;

8. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

Scroll to Top